Terms & Conditions

Ely Puppy and Dog Training

Last updated: July 2026

These Terms & Conditions apply to all services, courses, training sessions, behaviour support, digital products, printed products, resources and website use provided by Ely Puppy and Dog Training.

By booking a service, attending a session, purchasing a course, buying a product, downloading a resource or using this website, you agree to these Terms & Conditions.

If you have any questions before booking or purchasing, please contact us before proceeding.

1. Business Information

Business name: Ely Puppy and Dog Training
Trainer: James Hare
Location: Ely and surrounding areas, Cambridgeshire
Email: james.hare@puppyanddogtraining.co.uk
Phone: 07810 387174
Website: www.puppyanddogtraining.co.uk

Ely Puppy and Dog Training provides kind, force-free dog training and behaviour support using positive reinforcement methods.

2. Services Covered by These Terms

These Terms & Conditions apply to, but are not limited to:

1-to-1 dog training
1-to-1 behavioural support
Puppy training
Group classes
Workshops
Social walks
Scent work sessions
Track and trail sessions
Gundog-inspired training
Adolescent dog courses
Confidence building sessions
Assistance dog training support
Online advice or consultations
Digital downloads
Printed books
Training resources
Any other services or products offered by Ely Puppy and Dog Training

3. Training Methods and Welfare Standards

Ely Puppy and Dog Training uses kind, ethical and force-free training methods based on positive reinforcement.

We do not support the use of fear, intimidation, harsh handling, physical punishment, dominance-based methods or equipment designed to cause pain or distress.

Clients agree not to use aversive equipment or handling during sessions, including but not limited to:

Shock collars
Prong collars
Choke chains
Harsh lead corrections
Physical punishment
Intimidation-based handling

If a client uses methods or equipment that compromise the welfare of the dog, Ely Puppy and Dog Training reserves the right to stop the session, refuse further training and/or remove the client from a course without refund.

The welfare and safety of dogs, owners, trainers, other clients and the public will always be the priority.

4. Booking Services

Bookings may be made through the website, by email, by phone, through Wix Bookings, through an enquiry form, or by another agreed method.

A booking is not confirmed until:

The booking has been accepted by Ely Puppy and Dog Training; and
Any required payment or deposit has been received; and
Any required forms or information have been completed.

Ely Puppy and Dog Training reserves the right to decline or rearrange a booking where the service is not suitable for the dog, owner or situation.

5. Client Information and Accuracy

Clients must provide accurate and complete information about their dog before training begins.

This may include:

Dog’s age, breed and sex
Medical history
Behaviour history
Bite history
Reactivity or aggression concerns
Medication
Training history
Equipment used
Any known triggers
Any safety concerns
Veterinary involvement where relevant

Failure to disclose important information may affect the safety and success of training. Ely Puppy and Dog Training reserves the right to cancel, pause or amend services if important information has not been provided.

6. Behaviour Cases and Veterinary Advice

Behaviour support is designed to help owners understand and improve their dog’s behaviour through kind, practical training and management strategies.

Some behaviour concerns may be linked to pain, illness, anxiety, hormonal issues, medical conditions or other veterinary matters.

Ely Puppy and Dog Training may recommend that you seek veterinary advice before or during behaviour work. In some cases, training may not proceed until veterinary input has been obtained.

Ely Puppy and Dog Training does not diagnose medical conditions and is not a substitute for veterinary care.

7. Results and Owner Responsibility

Dog training requires consistency, practice and commitment from the owner.

Ely Puppy and Dog Training will provide professional guidance, practical exercises and support, but results cannot be guaranteed. Progress depends on many factors, including:

The dog’s age
Breed traits
Previous learning history
Health
Environment
Owner consistency
Frequency of practice
Severity of the behaviour
Household routines
Management between sessions

Clients are responsible for following advice, practising exercises safely and applying training plans consistently.

No guarantee is made that a dog will be fully “fixed”, cured or permanently changed after any single session, course or programme.

8. Safety During Sessions

Clients are responsible for the safety and control of their dog at all times unless otherwise agreed.

Dogs must be kept on lead when requested.

Clients must follow safety instructions given by the trainer. This may include:

Using suitable equipment
Keeping distance from triggers
Avoiding direct contact with other dogs or people
Using management strategies
Not allowing dogs to greet without permission
Following instructions in group settings
Respecting other dogs’ space

Ely Puppy and Dog Training reserves the right to end a session if safety instructions are not followed.

9. Dog Suitability

Not every service is suitable for every dog.

For example:

Reactive dogs may not be suitable for some group classes.
Nervous dogs may need 1-to-1 support before joining a group.
Dogs with a bite history may require extra safety measures.
Puppies may need age-appropriate training and vaccination considerations.
Dogs with health concerns may need veterinary clearance.

Ely Puppy and Dog Training reserves the right to recommend a different service if the chosen service is not appropriate.

This is done to protect the welfare and safety of all dogs, owners and trainers.

10. Group Classes, Courses and Workshops

Clients attending group classes, courses or workshops agree to:

Arrive on time
Keep their dog under control
Follow trainer instructions
Respect other dogs’ space
Avoid allowing dogs to meet without permission
Bring suitable rewards and equipment
Clean up after their dog
Inform the trainer of any new behaviour or health concerns
Avoid attending if their dog is unwell or contagious

If a dog is distressed, overwhelmed, disruptive, unsafe or unsuitable for a group setting, Ely Puppy and Dog Training may ask the client to move to 1-to-1 training or another suitable service.

This decision will be made in the best interests of the dog, other dogs and all people involved.

11. Social Walks

Social walks are structured, guided sessions designed to support calm walking, confidence and positive experiences around other dogs.

They are not free-play sessions.

Dogs should not be allowed to rush up to, harass or interact with other dogs unless specifically instructed by the trainer.

Clients must follow distance, handling and safety instructions at all times.

Ely Puppy and Dog Training may refuse attendance if a dog is unsuitable for the group or if safety may be compromised.

12. Assistance Dog Support

Ely Puppy and Dog Training may provide training support for assistance dog skills, foundations and real-life reliability.

However, support from Ely Puppy and Dog Training does not automatically certify, register or legally qualify a dog as an assistance dog.

Clients are responsible for understanding any legal, access, welfare or organisational requirements that apply to their individual circumstances.

13. Children and Young People

Children may attend sessions where appropriate, but they must be supervised by a responsible adult at all times.

Parents or guardians are responsible for ensuring children follow safety instructions.

Ely Puppy and Dog Training may adapt or stop an exercise if a child, dog or other person may be placed at risk.

Any children involved in training must be encouraged to interact with dogs kindly and safely.

14. Equipment

Clients may be asked to provide suitable equipment, such as:

Flat collar
Harness
Standard lead
Long line
Treat pouch
High-value food rewards
Toys
Muzzle, where appropriate and positively introduced
Mat or settle blanket
Poo bags

Ely Puppy and Dog Training may recommend equipment changes where current equipment is unsafe, unsuitable or likely to cause discomfort.

Clients remain responsible for checking that all equipment is correctly fitted and safe to use.

15. Health, Vaccinations and Illness

Dogs attending training should be in good general health and free from contagious illness.

Please do not attend sessions if your dog has symptoms such as:

Vomiting
Diarrhoea
Coughing
Fever
Suspected kennel cough
Contagious skin conditions
Infectious disease
Any illness that may affect welfare or safety

For puppies and young dogs, vaccination status and safe socialisation requirements should be considered. Please seek veterinary advice if unsure.

Ely Puppy and Dog Training reserves the right to refuse attendance if there are concerns about illness, welfare or safety.

16. Payments

Prices will be clearly displayed or confirmed before booking.

Payment may be required in full or by deposit before the service begins.

Accepted payment methods may include online payment, bank transfer, card payment or other agreed methods.

Bookings are only confirmed once payment or deposit has been received.

If payment is not received by the agreed deadline, Ely Puppy and Dog Training may cancel or release the booking.

17. Cancellations by the Client

Cancellation terms may vary depending on the service, course or product booked.

Unless otherwise stated:

Cancellations made with more than 48 hours’ notice may be rearranged or refunded at the discretion of Ely Puppy and Dog Training.
Cancellations made with less than 48 hours’ notice may be charged in full.
Missed appointments or non-attendance may be charged in full.
Group course payments may be non-refundable once the course has started.
Missed group classes may not be refundable or transferable.

If you need to cancel or rearrange, please contact Ely Puppy and Dog Training as soon as possible.

18. Cancellations by Ely Puppy and Dog Training

Ely Puppy and Dog Training may need to cancel or rearrange a session due to:

Illness
Emergency
Unsafe weather
Venue issues
Trainer availability
Welfare concerns
Safety concerns
Circumstances beyond reasonable control

Where Ely Puppy and Dog Training cancels a session, clients will be offered a rearranged appointment or other appropriate solution.

If a service cannot be provided, a refund may be offered where appropriate.

19. Weather and Outdoor Sessions

Some sessions may take place outdoors.

Training may be rearranged if weather conditions are unsafe or unsuitable, including but not limited to:

Extreme heat
Ice
Severe wind
Thunderstorms
Heavy rain
Poor visibility
Conditions that may compromise dog welfare or safety

Ely Puppy and Dog Training will decide whether a session should proceed, be adapted or be rearranged.

20. Refunds

Refunds are considered based on the type of service or product purchased and the circumstances.

Refunds may not be available where:

A client fails to attend
A client cancels late
A client does not complete a course
A client chooses not to follow training advice
A dog is unsuitable due to information not being disclosed
A digital product has already been accessed or downloaded, where applicable
A printed product has been used or damaged after delivery

This does not affect your statutory rights.

21. Online Bookings and Cooling-Off Period

If you book services online, by email or by phone, consumer cancellation rights may apply.

Where a service is due to start within a cancellation period, you may be asked to confirm that you want the service to begin before the cancellation period ends.

If you request that a service starts during any applicable cancellation period, you may be required to pay for any service already provided if you later cancel.

This does not affect your statutory rights.

22. Digital Products and Downloads

Ely Puppy and Dog Training may sell digital products, including ebooks, PDFs, guides, downloads or online resources.

Digital products are for personal use only and must not be copied, shared, resold, uploaded, distributed or reproduced without written permission.

By purchasing a digital download, you agree that the file is provided for your personal use.

Where required by law, you may be asked to consent to immediate access to digital content and acknowledge that cancellation rights may be affected once the download begins.

Digital products are general educational resources and do not replace personalised training or behaviour support.

23. Printed Books and Physical Products

Printed books or physical products must be checked on delivery.

If an item arrives damaged, faulty or incorrect, please contact Ely Puppy and Dog Training within a reasonable time with details and photographs where possible.

Returns and refunds for printed products will be considered in line with your statutory rights.

Clients are responsible for providing accurate delivery details. Ely Puppy and Dog Training is not responsible for delays or failed delivery caused by incorrect information provided by the customer.

24. Product Descriptions

Ely Puppy and Dog Training aims to describe all services, courses, books, digital products and resources accurately.

Images, descriptions and examples are for general guidance.

The exact content, format, availability, venue, date, delivery method or structure may vary where necessary.

25. Use of Training Resources

Any written plans, handouts, guides, worksheets, videos, digital resources or written advice provided by Ely Puppy and Dog Training are for the client’s personal use only.

They must not be:

Copied
Sold
Shared publicly
Uploaded online
Distributed to others
Used commercially
Rebranded
Reproduced without written permission

All intellectual property remains owned by Ely Puppy and Dog Training unless otherwise stated.

26. Photos and Videos

Ely Puppy and Dog Training may ask to take photos or videos during sessions for training, progress tracking, educational or marketing purposes.

Photos and videos will only be used for marketing with your consent.

Clients may take photos or videos for personal use, but they must not include other clients, dogs or children without permission.

Recording full sessions is not permitted without prior agreement.

27. Testimonials and Reviews

Clients may choose to provide testimonials, reviews or feedback.

By submitting a review or testimonial, you give Ely Puppy and Dog Training permission to use it on the website, social media, printed materials or marketing, unless you request otherwise.

Personal details will not be published beyond what is agreed.

28. Liability

Ely Puppy and Dog Training will take reasonable care when providing services.

However, clients remain responsible for their dog’s behaviour, health, welfare and control at all times.

Ely Puppy and Dog Training is not responsible for:

Injury caused by a client’s dog
Damage caused by a client’s dog
Loss caused by failure to follow advice
Incidents caused by undisclosed behaviour or health issues
Incidents caused by unsuitable or unsafe equipment
Actions taken by the client outside sessions
Interactions with other dogs, people or animals outside trainer instruction

Nothing in these Terms limits liability where it would be unlawful to do so.

29. Insurance

Clients are strongly encouraged to have appropriate pet insurance, including third-party liability cover.

Owners are responsible for any damage, injury or loss caused by their dog.

30. Venues and Public Spaces

Training may take place in homes, private venues, public spaces or other suitable locations.

Clients are responsible for complying with the rules of any venue or public space.

This may include:

Keeping dogs on lead
Cleaning up after dogs
Respecting other users
Following local rules
Parking responsibly
Managing dogs safely around livestock, wildlife, vehicles or the public

31. Refusal or Termination of Services

Ely Puppy and Dog Training reserves the right to refuse, stop or terminate services where:

Safety is compromised
Welfare is compromised
A client uses harsh or abusive handling
A client fails to follow safety instructions
Important information has not been disclosed
A dog is not suitable for the chosen service
A client behaves aggressively, abusively or inappropriately
Payment has not been made
The trainer believes continuing would not be in the dog’s best interests

Refunds in these situations will be considered at the discretion of Ely Puppy and Dog Training and in line with applicable consumer rights.

32. Behaviour Around Staff and Other Clients

Clients are expected to behave respectfully towards the trainer, other clients, venue staff and members of the public.

Abusive, threatening, discriminatory or inappropriate behaviour will not be tolerated.

Ely Puppy and Dog Training reserves the right to end a session or remove a client from a course where behaviour is unacceptable.

33. Website Use

The content on this website is provided for general information only.

While Ely Puppy and Dog Training aims to keep information accurate and up to date, no guarantee is made that all content is complete, current or suitable for every dog.

Website content should not be treated as a substitute for personalised training, behaviour support or veterinary advice.

34. External Links

This website may include links to external websites, booking systems, payment providers, social media platforms or third-party resources.

Ely Puppy and Dog Training is not responsible for the content, privacy practices or reliability of external websites.

35. Privacy and Data Protection

Ely Puppy and Dog Training may collect and use personal information in order to provide services, process bookings, respond to enquiries, manage purchases and comply with legal obligations.

Personal information may include names, contact details, dog information, booking details, payment information and correspondence.

Please refer to our Privacy Policy for more information about how personal data is collected, used and protected.

36. Changes to Services or Terms

Ely Puppy and Dog Training may update services, prices, policies or these Terms & Conditions from time to time.

The version of the Terms in place at the time of booking or purchase will usually apply to that booking or purchase, unless changes are required for legal, safety or welfare reasons.

37. Complaints

If you are unhappy with any part of the service, please contact Ely Puppy and Dog Training as soon as possible so that the matter can be discussed and, where appropriate, resolved.

Complaints should be made in writing by email to:

James.hare@puppyanddogtraining.co.uk

We aim to respond to complaints within a reasonable timeframe.

38. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be handled under the jurisdiction of the courts of England and Wales, unless otherwise required by law.

39. Contact

If you have any questions about these Terms & Conditions, please contact:

Ely Puppy and Dog Training
Email: james.hare@puppyanddogtraining.co.uk
Phone: 07810 387174
Location: Ely and surrounding areas, Cambridgeshire